1 · Intake is arrival, not creation. A row here is an exchange the CRM already created through POST /exchanges; acceptance assigns a coordinator and arms the workflows. Nothing on this screen invents a file, so "accept" must be idempotent and safe to retry.
2 · Provenance is rendered, never inferred. Every card states its channel, its arrival time and its CRM reference. A file whose origin cannot be named must show manual intake and the user who opened it — never a silent blank.
3 · KYC stays the first gate. Every arriving file carries KYC pending until the exchanger completes identity verification themselves. Acceptance and assignment do not advance it, and this surface must never offer a control that marks identity verified on the exchanger's behalf.
4 · Assignment is a load decision. The popover shows each coordinator's live file count so the choice is informed rather than habitual. You is a suggestion, not a default — accepting must not self-assign without an explicit click.
5 · Acceptance and assignment are audit-logged, with the actor, the timestamp and the prior assignee on reassignment. The footer states this where the decision is made, not in a settings page.
6 · The empty state is the healthy state. An empty queue means the integration is working, so it reads as confirmation — and the connection pill stays visible so "empty" is never confused with "broken".
Light and dark are both designed here. All names, addresses, amounts, and CRM references are synthetic demo data.